Talk to a virtual guest with a genuine complaint. Learn to acknowledge it, apologise properly, fix it within your authority, and check back — before every shift.
What a server can offer to put things right — a remake, a drink, a discount — is your decision, not theirs. Set it once in your dashboard, and Basil trains every server against your actual limits, then tells you who is ready before service starts.
Basil is sitting at table 6 and something has gone wrong with his meal. Approach him and handle it in English. Acknowledge it, apologise, and put it right — but only offer what you are actually allowed to give.
The guest
He has a complaint and he wants it put right. How hard he pushes — and whether he demands money off — is the tier you picked above.
Built around your menu. Practised on phones. No classroom. No homework. Just confident staff at the start of every shift.
Staff learn to calm a table and put things right — without giving away food and discounts you never authorised. You set the limits; Basil trains and scores against them.
Flagship featureWhen your allergens change — a new supplier, a reformulated sauce, a new special — every server gets a short session on exactly what changed.
Completion tracked in your dashboard. You know exactly who's trained on your allergens before the first guest walks in.
Every server uses the same vocabulary. Your brand voice stays consistent across the whole team.
Send us your menu. We build your venue-specific training. Staff start practising within a day.
We'll be in touch within 24 hours.